Shipping policy

Shipping information

  • Processing time for orders: 1-2 working days.
  • Delivery time for orders: 5 Business Days after we processed it.
  • Shipping costs: Free of charge within the United Kingdom.

Shipping details

Your order will take 1 to 2 business days to process. Shipping and Delivery usually takes 5 Business Days after we processed it. Once your order has been shipped, you will receive a confirmation email indicating that your order has been accepted into our system.

Tracking your order

After you have placed your order, you will receive an email with a tracking number. You can track your order here.

Shipping costs

Delivery is free throughout the United Kingdom. Enjoy a hassle-free shopping experience!

Delays in delivery

We apologise for any delays that may occur due to circumstances beyond our control, such as holidays, weather conditions or high demand. If your order is delayed, please allow an additional three business days before contacting our customer service team.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@morganalexco.com. Please make sure that you contact us before your order is processed, so that we can respond to your request.

Defective/damaged items

Your package has arrived, but there is a problem? If you have received damaged or incorrect items, please contact us at support@morganalexco.com  within 24 hours of receipt. Please include photos, your order number and a description of the problem. We will endeavour to resolve the problem quickly.

Information about the Company:

  • Company Name: Morgan Alex
  • Email: support@morganalexco.com
  • Contact form: Here
  • Company registration number: 0008028895
  • Customer service: Our customer service is available from Monday to Friday, 9:00 a.m. to 18:00 p.m.
  • Response time: Customer service will respond within 24 hours on business days.